Shipments and Returns
ALL orders in the CONTINENTAL USA over $50.00 get FREE STANDARD SHIPPING.
Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Red Dress will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $5 if the order is under $50. It is free for orders over $50. We currently only offer standard shipping.
RETURNS & EXCHANGES
What is your return policy?
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
SEND RETURNS TO:
Renee Nicole Returns Dept.
REFUNDS & PROCESSING TIME
If your package arrives at Renee Nicole Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Dress
- If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history .
How do I change or cancel my order?
If you need to make any changes to your order, please call us at 404-425-6268 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you. Orders cannot be cancelled o
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Renee Nicole Blvd Account.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at firstname.lastname@example.org or call us (404)-425-6268 between the hours of 8:30-5:00 Monday-Friday EST.