Delivery & Returns

Shipments and Returns

ALL orders in the CONTINENTAL USA over $50.00 get FREE STANDARD SHIPPING.

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses.  Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Red Dress will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $5 if the order is under $50. It is free for orders over $50. We currently only offer standard shipping.


RETURNS & EXCHANGES

 

What is your return policy?

  • We accept returns for refund within 14 calendar days from the date you place your order.
  • We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
    • All sale items and items purchased at a discount are FINAL SALE (sale and coupon code items over 10%). For any questions, please contact orders@reneenicoleblvd.com. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
    • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
    • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 
    • Damages must be reported within 3 days of receiving merchandise or cannot be returned.Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
    • Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
    • Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 
    • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
    • Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
    • During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 30 days so long as it is received by January 10 of 2017. Please remember sale and coupon code items over 10% off will remain final sale.

 

 How should I send my return back?

 Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.


  • Securely repackage your items in the package you received them in.
  • Enclose a copy of the receipt and completed RETURN FORM.
  • CLICK HERE to print out a pre-paid UPS return label.
  • Please note that shipping and handling charges are not refundable. The cost of the return shipping of 6.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Red Dress.

 

SEND RETURNS TO:

Renee Nicole Returns Dept.
Order #_________________
240 Collins Industrial Blvd Suite A
Athens GA 30601

 

 REFUNDS & PROCESSING TIME

 If your package arrives at Renee Nicole Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Dress
 
 What if my package is refused or not delivered?
 
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
  • If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund.
 

ORDER STATUS

What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history . 

How do I change or cancel my order?
If you need to make any changes to your order, please call us at 404-425-6268 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you. Orders cannot be cancelled o

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the  My Account link at the top right of the page and logging into your  Renee Nicole Blvd Account.

 

 QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?

 If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at orders@shopreddress.com or call us (404)-425-6268 between the hours of 8:30-5:00 Monday-Friday EST.